We updated our CRM system and now you can submit and validate your licenses automatically. This process is required for getting support.

How to add licenses to CRM?

1- Login to your account in CRM and select the licenses menu from the sidebar

2- Click on the "New License" button and enter your item purchase code and select the related product from the dropdown.

Where is my item purchase code?

3- Click on the "Validate & save" button

Your license will be added if it is valid.

Note: You need to repeat the process for all of the purchased products and licenses.

How can I get support for each license?
1- Go to the "Tickets" menu and click on the "Add ticket" button.

2- Select an accurate ticket "Ticket type" and select a related license.

3- Send your ticket.

Note: Your ticket context & type should be related to the selected license.