License Validation for Rocket LMS v2 or Above

We have introduced a new license validation system for Rocket LMS v2 or above.
To activate the products and access all features and support, you must register and validate your license through our CRM system. The new system no longer requires a license file. By simply registering your license in the CRM, activation is done immediately and automatically.

How to register your license in the CRM?

1. Log in to your CRM account and go to the "Licenses" section from the sidebar.
2. Click on the "New License" button.
3. Enter your item purchase code and select the correct product.
4. Enter the exact domain where you plan to install the product.
5. Click "Validate & Save".

Your license will be activated instantly if all details are correct.

Note: You need to repeat the process for all of the purchased products and licenses.

⚠️ Important: Make sure the domain you enter matches the domain where the product will be installed. If they don't match, your license won’t work on your website.

How to find my purchase code?

Please check this link to understand how to find your item purchase code.

How to Change Domain?

You no longer need to contact support to change the domain linked to your license. You can update the domain anytime from the "Licenses" menu in your CRM account.

To update the domain linked to your license:

1. Go to the "Licenses" menu in the CRM.
2. In the Actions column of the license you want to update, click the "Update Domain" button.
3. A modal will appear. Enter your new domain and confirm.

How to Refresh Your License After Renewing Support?

When you renew your support plan for a license, please go to the Licenses menu in your account, and click the Update button in the Action column for that license once. This ensures your license details are refreshed and up to date in our system.

For Rocket LMS v1.9.9 or Below

If you're using Rocket LMS v1.9.9 or below, the old license system still applies.
You’ll need a license file to activate the product.
If you’ve already received your license file before, you can continue using it as usual.

If not, please open a ticket so we can send you the license file manually.

How to Get Support?

1. Navigate to the "Tickets" section.
2. Click "Add Ticket", select the correct ticket type, and attach the related license.
3. Submit your request.

Your ticket must be related to the selected license for faster and accurate support.